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This is an informational site for candy wrappers. No Orders are Available for purchase.
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Frequently Asked Questions
Customer Service FAQs
How long does it take to process my order?
Your order will begin to be processed within 24hrs of your purchase. Please refer to our
processing times
for more details.
When I received my order it was damaged - what should I do?
Simply send us your order to the return address on the package. We will send you a new order and refund you for your shipping expenses.
When I received my order there was an error?
If there is an error with your purchase please send us an
email
and we will send you a new order free of charge.
How can I contact you?
You can contact via
email
and we will respond to your questions as soon as possible.
Will my name / information be given to other companies?
No. As stated in our privacy policy we will not share any information to third parties.
How do I track my order?
You can track the status of your order online using our
order status
tool. We will send you a tracking number you can use to track the delivery of your order via email when your order has been shipped.
How and where do I return the product?
You can return your order to the return address on the package.
What is your return policy?
We will gladly refund you if you are not completely satisfied. Simply return your original order.
Do you offer discounts?
Discount coupons are distributed through our free mailing list campaign and for our valued customers. Please go to our homepage to sign-up.
What if I have other questions?
Please send us an
email
.
Online Ordering FAQs
How do I order online?
Simply click on the "Candy Wrapper" image on every category page you wish to personalize to proceed to our easy 4 step Order Process.
I need my order quickly - can you help me?
We offer our customers the option of Express Overnight Delivery for rush orders. Please refer to our
processing times
for more details.
How much do your wrappers cost?
The cost of our wrappers is based on the quantity you would like to purchase. Please refer to our
Pricing
page to view the prices.
Do you offer discounts for schools or businesses?
Yes we our currently offering a 10% discount for school and business designed wrappers. Please be sure to contact us to have one of our graphic designers create a wrapper for your event.
Do you offer discount prices for larger quantities?
Yes we do! Please refer to our
Pricing
section. For quantities larger than 1000 candy wrappers, please contact us to discuss an even bigger discount for you!
What type of payments do you accept?
We are currently accepting all major credit cards through our partner
2Checkout.com
, as well as moneyorders and personal checks.
Will sales tax be added to my order?
No. We do not charge any sales tax on your purchase.
Do your prices include the chocolate bars?
We only sell wrappers here at OnlineCandyWrappers.com. You can find great deals on Hershey Chocolate bars at your local Costco or Sam's Club store.
Will you send me a proof of my wrapper design? When and How is it sent?
Yes if you request a proof of your wrapper design while completing the order form. The link to the proof is sent via email where you can view the wrapper on our site.
What do I do if I am not Satisfied with the proof?
There is an option on the approval page of your proof to request changes to your wrapper and we will then resend you another proof to view.
I've never ordered online before. Is it really safe to order a product over the internet?
Yes! We use our partner
2CheckOut.com
to process all credit card transactions over a Secure Connection.
When is payment due?
Payment is due at the time of purchase if you are using a credit card. You may also send us a moneyorder or personal check.
I need to cancel my order - what do I need to do?
If you would like to cancel your order for any reason simply email us with the information of your order and we will refund your credit card with no questions asked.
How do gift coupons work?
You can apply the coupon you received during checkout (step 3). If you have any difficulties applying the coupon, please complete your order and contact us. We will then credit your credit card the appropriate amount.
What type of guarantee do you offer?
We offer a
100% money-back guarantee
if you are not completely satisfied with your purchase.
Candy Wrapper Product FAQs
What kind of candy bars do the wrappers fit over?
Our Regular size candy wrapper designs fit over a 1.55 oz. Hershey's® Chocolate Bar (regular size candy bar).
Where should I buy my Candy Bars?
We recommend you visit your local wholesale club such as Sam's Club or Costco. You may also want to search the Internet using a search engine such as
Google
to look for wholesale candy comnpanies.
What type of paper do you use?
We are currently using HP high quality premium bright white glossy paper. We tested various paper types and found this one to be the best for printing and wrapping the candy bars. At OnlineCandyWrappers.com our quality standards are high.
What type of printer do you use?
We are currently using a top of the line Minolta Color Laser printer.
How do I wrap my candy bars with your wrappers?
We provide easy to follow wrapping instructions with all completed orders. All you need is some time and a glue stick or double stick tape.
What occasions can I use candy bars for?
Absolutely anything! Personalized candy bar wrappers are a unique gift idea that is sure to be the talk of the town. You can use them as party favors or announce any event. We can not cover every type of event on our website so please feel free to
email
us for your event.
Can I change any part of the wrapper design on your site?
You can change just about anything on our design wrappers. Font style, font colors, border colors, and information can be changed on any of the wrapper designs. Simply state your preferences for your wrapper design in the "Comments" section of our online order form.
Can I mix and match designs and wording ideas from your website?
You sure can! We recommend you look through all of our occasions on our site when looking for your special wrapper. Simply mention your personal preferences for your wrapper design in our "Comments" section of our online order form.
Can I have a photo or logo on my wrapper and is there an extra charge?
Yes you can have personal photos and logos on your wrapper! Please note if you are using a professional photograph or copyrighted graphic/logo you must provide us with written permission from the owner to create your wrapper. There is no extra charge for this feature, just simply send us an email to
photos@onlinecandywrappers.com
with the attached image file. (please use jpg, gif, tif, bmp or png formats)
Candy Wrapper Shipping FAQs
How long will it take to receive my order?
Please take a look at our
processing times
to find out how long your order will take.
When will my order be shipped after I place an order?
You will receive an email when your order has been shipped. Please take a look at our
processing times
.
What type of shipping methods do you offer?
We offer Priority Mail 2-3 day delivery and Express Overnight Delivery. Please review our
shipping times
Do you ship outside of the USA?
Yes. Please contact us to receive a quote on the shipping cost to your country.
Can I track my package when it is shipped?
Yes. We will send you a tracking number you can use to track the delivery of your order.
Do you offer FREE SHIPPING?
Yes. All orders of
60 wrappers
or more will receive FREE Priority Mail Shipping.
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